1st Line Support Engineer (Weekend Work)

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Website Technical Resources

Technical Resources work with thousands of leading Fire & Security, Telecoms and Fibre businesses and candidates to provide a flexible, dedicated, and tailored recruitment experience that delivers high-quality results time after time.

1st Line Support Engineer (Weekend Work)
Location: Edinburgh, Scotland
Working Hours: 1 day per week, Weekends , 9:00 AM to 5:00 PM
Contract Type: Part-time, Contract
Rate: £150/£200pd

Company Overview:
Our client is a leading provider of innovative IT solutions, committed to delivering exceptional service to our clients. We are currently seeking a dedicated 1st Line Support Engineer to join our team on a part-time contract basis, providing critical IT support during the weekend.

Job Description:
The 1st Line Support Engineer will be responsible for providing front-line technical support to our clients. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work independently. The successful candidate will be the first point of contact for all IT-related issues and will play a key role in ensuring the smooth operation of our clients IT systems.

Key Responsibilities:
• Provide first-line technical support to clients, resolving IT issues via phone, email, and remote access.
• Log and manage all support requests in the helpdesk ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex issues to 2nd and 3rd line support teams as necessary.
• Monitor system performance and proactively address potential problems.
• Maintain detailed and accurate documentation of support requests and resolutions.
• Provide excellent customer service and ensure timely communication with clients.
• Assist in the setup and configuration of IT equipment for new users.
• Follow established IT policies and procedures.

Requirements:
• Proven experience in a 1st Line Support or similar IT support role.
• Strong knowledge of Windows operating systems and common software applications.
• Basic understanding of network concepts and troubleshooting.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Customer-focused with a commitment to providing high-quality support.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Ability to work on weekends (Sundays) from 9:00 AM to 5:00 PM.

Preferred Qualifications:
• Experience with helpdesk ticketing systems.
• Familiarity with remote desktop tools and support software.
• Knowledge of ITIL best practices.

To apply for this job please visit www.technicalresources.co.uk.

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