Website Technical Resources
Technical Resources work with thousands of leading Fire & Security, Telecoms and Fibre businesses and candidates to provide a flexible, dedicated, and tailored recruitment experience that delivers high-quality results time after time.
Role:3rd Line IT Support & Infrastructure Specialist
Location: Kent
Salary: £50,000 to £55,000 per annum
Are you an experienced 3rd Line IT Support & Infrastructure Specialist based in Kent, looking for a role where you can take ownership of group-wide infrastructure and play a key part in shaping a modern hybrid IT environment? Technical Resources is recruiting for a senior IT specialist to support and develop critical systems across a multi-site fire and security organisation.
Responsibilities:
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Deliver 3rd line technical support across multiple UK sites
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Lead and manage infrastructure projects, including disaster recovery and M365 tenant migrations
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Administer and maintain the Microsoft 365 environment (Exchange, SharePoint, Teams, Entra ID, Azure, Azure Arc)
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Manage backup and recovery solutions (e.g. Veeam, Backup Exec)
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Support and optimise physical and virtual server environments
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Work closely with third-party vendors and internal stakeholders
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Mentor 1st and 2nd line support engineers
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Maintain IT security compliance, including MFA, access controls, and vulnerability remediation
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Ensure system reliability through proactive maintenance and accurate documentation
Experience and Certifications Required:
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Minimum of 5 years’ experience in a senior IT support or infrastructure role
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Strong experience supporting multi-site environments
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Solid understanding of ITIL frameworks and best practice service delivery
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Strong knowledge of Windows Server (2012–2025)
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Microsoft 365 administration, including Azure and Entra ID
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Active Directory and identity management expertise
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Networking knowledg,e including TCP/IP, DNS, DHCP, VPNs, VLANs, and BGP
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Experience with Cisco Meraki and Catalyst infrastructure
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Hyper-V virtualisation and replication experience
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Excellent troubleshooting, communication, and organisational skills
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about Fire and Security recruitment at Technical Resources.
To apply for this job please visit www.technicalresources.co.uk.
