Customer Service Administrator

by
  • Full Time
  • England

Website Technical Resources

Technical Resources work with thousands of leading Fire & Security, Telecoms and Fibre businesses and candidates to provide a flexible, dedicated, and tailored recruitment experience that delivers high-quality results time after time.

Role: Customer Service Administrator

Location: Nottingham

Salary: £24,000 – £26,000 per annum

Technical Resources are recruiting for a Customer Service Administrator in Nottingham. You will be joining a busy department where you will be assisting with the planning, scheduling and administration associated with all Global’s maintained service contracts, including responding to and dispatching emergency callouts clients may have. The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities.

Responsibilities:

  • Taking inbound phone calls for the Service General phone line and handling Customer enquiries
  • Transferring Purchase Orders on Portals to our CMS
  • Call logging and raising new orders
  • Liaising with Engineers regarding workloads, work not yet completed and assisting as required
  • Arranging Engineer and Manager hotel/train/ferry bookings
  • Ensure customer portals and email inboxes are monitored daily to provide same-day responses.
  • Promote accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery.
  • Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.
  • Take ownership of customers issues and follow problems through to resolution.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Role model the company values.
  • Meet all Customer KPI’s with regards to their administration processes.
  • Managing grids on a daily basis alongside peers to ensure all calls and tasks are dealt with in a timely manner
  • Calling customers to book in services on behalf of Engineers
  • Demonstrate a proactive approach to work, assisting colleagues in all aspect of their work to meet Customer needs.

Experience and Certifications Required:

  • GCSE Math’s/English C or above.
  • IT skills, including Microsoft packages and email. Knowledge of administrative procedures.
  • Accuracy at record keeping.
  • Excellent time management skills.
  • Ability to work well under pressure and prioritise workload.
  • Excellent communication skills, able to build a rapport with customers.
  • Listening skills – to understand exactly what customers require.
  • Be able to build strong working relationships.
  • Be adaptable and be able to take initiative.
  • Behave in a calm professional and responsible manner.
  • Problem analysis and problem solving.
  • Excellent working knowledge of the business.

Please apply with an up-to-date CV for more information.

We can only accept candidates who have the Right To Work in the UK

To apply for this job please visit www.technicalresources.co.uk.

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