Website Zitko Group
Zitko is all about making fire and security recruitment easier, for everyone. We find hard-to-find people for hard-to-fill roles across 6 key specialist areas: Security Engineering, Fire, Integration, Talent, Contract, Sales. We’re straightforward to work with because we keep things simple. We work with clients throughout the whole security technology supply chain, delivering meaningful placements for companies and candidates we believe in.
System Analyst
Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control
We’re working with a leading global security technology business to find a System Analyst to join their growing team. In this role, you’ll make sure access control, CCTV, and other critical security systems keep running smoothly across regional sites—helping protect some of the world’s most important environments.
If you’re passionate about technology and love solving problems, this could be the perfect next step in your career.
What You’ll Be Doing
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Managing and triaging service tickets from receipt through to resolution.
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Providing first-line technical support and troubleshooting for access control, CCTV, biometrics, and alarm systems.
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Coordinating ticket assignment, escalations, and engineering visits.
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Maintaining accurate documentation, including as-built records and technical configurations.
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Managing spares stock and overseeing ticket invoice reconciliation.
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Supporting the development and documentation of processes and procedures.
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Producing regular service performance reports and responding to ad hoc data requests.
What We’re Looking For
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At least 5 years’ experience in a service desk or technical support role within the security systems industry.
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Solid background in troubleshooting and supporting access control, CCTV, and related technologies.
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Working experience and ideally certification with Lenel OnGuard, Milestone CCTV, biometrics, key management systems, or alarm centers.
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Familiarity with Windows environments and basic IT networks (LAN/WAN).
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Great communication skills—you’re comfortable talking to clients and colleagues alike.
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Self-motivated, organised, and able to manage your workload independently.
The Important Stuff:
- Location: Hertfordshire based office with some hybrid flex
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Travel required for certifications and some support visits
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Salary around £50,000 plus a great benefits package
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Must be eligible to work in the UK
Reach out to me now:
07851517928
To apply for this job please visit www.zitkogroup.com.
