Website Technical Resources
Technical Resources work with thousands of leading Fire & Security, Telecoms and Fibre businesses and candidates to provide a flexible, dedicated, and tailored recruitment experience that delivers high-quality results time after time.
Role: Service Engineer
Location: London
Salary: £37,000 to £45,000 per annum
Are you looking for a Service Engineer position working in London? As a Service Engineer, you will play a key role in maintaining the performance and reliability of Smart Building technologies across a diverse client portfolio. This is a hands-on role involving both reactive and planned service activities, ensuring that issues related to security systems and network infrastructure are resolved efficiently and within agreed SLAs. You will be working for a leading smart building solutions provider.
Responsibilities:
- Respond to reactive service calls and undertake planned maintenance across client sites, ensuring timely issue resolution within SLA targets
- Diagnose and resolve faults in security systems (including CCTV and access control) as well as network infrastructure
- Liaise directly with client stakeholders, including site management and IT teams, to coordinate service activities with minimal disruption
- Work with third-party suppliers and hardware vendors to expedite parts replacement, technical support, and issue resolution
- Maintain accurate documentation, including fault reports, maintenance logs, and system updates
- Collaborate with internal teams such as the Service Desk and Technical Support to escalate and resolve complex issues
- Provide technical feedback and recommendations for system improvements or upgrades
- Ensure compliance with health and safety regulations and company policies during all site activities
- Participate in an on-call rota to provide out-of-hours support when required
Experience and Certifications Required:
- Certifications in security systems (NSI, SSAIB) or networking (CompTIA Network+, Cisco CCNA)
- Full UK driving licence
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about Fire and Security recruitment at Technical Resources.
To apply for this job please visit www.technicalresources.co.uk.
