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Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Service Supervisor – Canary Wharf (Static Site) | Full-Time | Days with Occasional Night Shifts | Competitive Salary + Excellent Benefits Package
What’s on Offer?
- Competitive salary package dependent on experience.
- Company van and fuel card.
- Uniform and equipment provided.
- Ongoing training and professional development opportunities.
- Career progression within a growing and respected organisation.
- Employee referral scheme.
- Team engagement and social initiatives.
- Supportive and collaborative working environment.
- Opportunity to work on a high-profile, prestigious client site in Canary Wharf.
We are currently partnering with a leading fire and security systems specialist to recruit an experienced Service Supervisor for a prestigious static-site position based in Canary Wharf.
Due to continued growth and ongoing investment in service delivery, they are seeking a technically strong and people-focused supervisor to support the management of their on-site engineering operation.
The Opportunity
This is an excellent opportunity for an experienced fire systems professional looking to take the next step into a leadership-focused role, while remaining hands-on with technical support and service delivery.
Working closely with the Field Line Manager, you will help oversee a team of engineers, ensuring the highest standards of performance, safety, customer service, and operational efficiency are consistently achieved.
The role offers a blend of leadership, technical expertise, mentoring, and operational planning, making it ideal for a motivated individual who enjoys developing people and driving service excellence.
Key Responsibilities
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Support the Field Line Manager in the day-to-day supervision of engineering operations.
- Lead by example, creating a positive and high-performing team culture.
- Mentor, coach, and develop engineers to enhance technical capability and career progression.
- Assist with onboarding and induction of new team members.
- Provide hands-on technical support and fault-finding assistance for complex fire system issues.
- Deliver remote technical support to engineers when required.
- Monitor service delivery performance and ensure KPI targets are achieved.
- Conduct regular health and safety audits and ensure compliance with all relevant legislation and company procedures.
- Develop and implement corrective action plans where improvements are required.
- Act as a key communication link between site operations and management teams.
- Support continuous improvement initiatives to enhance service quality and operational efficiency.
- Plan and coordinate engineering resources, materials, and work schedules to meet operational demands.
About You
To be successful in this role, you will ideally possess:
- Extensive experience within the fire systems industry.
- Strong knowledge and hands-on experience with Gent and Notifier systems.
- Previous supervisory, team leader, or management experience within an engineering environment.
- FIA qualifications or equivalent industry-recognised certifications.
- IOSH, SSSTS, or equivalent Health & Safety qualification.
- Strong understanding of fire system servicing, maintenance, and fault diagnosis.
- Excellent leadership, communication, and interpersonal skills.
- Strong customer-facing and stakeholder management abilities.
- Knowledge of contract management, service delivery, and commercial awareness.
- Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
- A full UK driving licence.
If you’re an experienced Fire & Security professional with leadership experience and a passion for delivering exceptional service, we’d be delighted to discuss this opportunity with you.
To apply for this job please visit www.centogroup.com.
