Scarborough Borough and Ryedale District Council, part of the newly formed North Yorkshire & York Primary Care Trust (PCT), have taken a lone worker monitoring product for its workers in the field.
Around 240 ‘community staff’ are using Argyll Telecom’s CommuniCare.
The staff, including district nurses and health visitors, often have to attend to patients in deprived areas who may have learning difficulties, mental health, drug and alcohol misuse and abusive relationships. As staff are frequently faced with challenging situations, and need to go out at irregular hours, the PCT wanted to ensure duty of care to its lone workers.
After investigating a range of products, the PCT selected CommuniCare. Lone workers have the means to summon assistance should they find themselves in a potentially abusive situation. Through Argyll’s control room the PCT manages and monitors its staff locations, and time at risk.
Should a member of staff experience a potentially hazardous situation, they are a button-press away from summoning assistance. Using a pre-configured button on their mobile phone they can issue a duress signal, which alerts a 24/7 control room and opens a voice channel enabling operators to listen in. Operators then put into effect an agreed incident management procedure, and if required, links with the police. Voice recording ensures that every incident is captured.
What they say
"Argyll Telecom’s CommuniCare service has proven to be a reliable and cost effective means of support for our mobile workforce", says Jan Doe, Locality Manager at North Yorkshire & York Primary Care Trust (PCT). "Our Community Staff are given that extra degree of confidence when entering a potentially dangerous or volatile situation.” Over 15,000 users operate CommuniCare across the UK in organisations including the NHS, charities, local authorities, housing associations and businesses.
About Argyll Telecom
It provides telecom based monitoring for remote personnel via GPS or Network Based Location services.