Tesseract?s Service Centre service management software is used to effectively manage Group 4 Technology?s 60-strong team of nationwide field engineers.
Tesseract?s Service Centre service management software is used to effectively manage Group 4 Technology?s 60-strong team of nationwide field engineers. Group 4 Technology has been using the system for over three years at its Tewkesbury (Glos) site and, according to Systems Development Manager David Ella, ?having Service Centre running on a SQL server database means we can extract data in any form, and the resultant management information proves invaluable,? The Windows-based system embraces several modules – call control, customer assets, meter billing, parts centre, repair centre and quotations – and was selected by Group 4 Technology from 15 alternative systems to replace an ageing Unix field service management set-up.
