Stalking and cyber-violence are emerging forms of violence in the workplace, say the authors of an academic study.
Stalking and cyber-violence are emerging forms of violence in the workplace, say the authors of an academic study. The authors of Violence at Work: Causes, Patterns and Prevention, including Dr Martin Gill, Director of the Scarman Centre, Leicester University, stress the international similarities to work violence. Anonymous harassing e-mail, air rage and the overflow of domestic incidents into workplaces are adding to the traditional violence such as robbery, the authors say: ?Only by better understanding can we realistically determine the factors that ?cause? or ?trigger? violence. And without this understanding attempts at prevention or reduction are little more than a hit and miss affair.? The book identifies four core risks for businesses: exchange of money with customers; few workers on site; evening or night trade; and face to face communications with customers. Chapters cover training, bullying, ?at risk? groups, and employee support, including trauma counselling after the Ladbroke Grove rail crash of 1999. Published by Willan Publishing: see www.willanpublishing.co.uk.
The Institute of Conflict Management held a forum at Leicester City FC on December 5. York-based chairman Philip Hardy says that the ICM this year gained HSE money for the Employment National Training Organisation to develop national standards in conflict prevention and management. A final draft is expected soon.
