News Archive

Phone Recording

by msecadm4921

More and more organisations are using voice recording to provide a permanent record of telephone conversations.

More and more organisations are using voice recording to provide a permanent record of telephone conversations for legal compliance, dispute resolution, staff training, marketing evaluations or simply to provide data to improve customer satisfaction.
 
Storacall Voice Systems have just launched the VoistoreLive recording system, which has a web-based interface so administrators, reviewers and agents require a browser and the appropriate security password to access all aspects of the system including call recording playback, reporting and configuration. Local access via the company LAN can be expanded to include access from any location globally via the internet. Specific recordings can be searched for by a wide range of parameters and are easily retrieved and instantly replayed. VoistoreLive’s new audio streaming technology also provides fast real time call monitoring.
 
VoistoreLive supports trunk-side, extension-side and IP recording in virtually any communications environment as well as integrating with a range of PBXs, ACDs, Turrets and CTI Middleware. The product allows for the creation of hybrid systems mixing ISDN, analogue, IP Voice, trunk and extension recording – a unique capability, which allows the protection of investment in legacy systems while at the same time supporting emerging technologies, say the makers.
 
A single VoistoreLive server can record over 100 trunks simultaneously. For larger applications, multiple recorders can be networked. A range of archive and centralised network back-up options are available to ease the management of large call volumes and reduce administration overheads. The product uses voice compression technology minimising the cost of archive storage and the low-bandwidth audio streaming technology also means that recordings are delivered quickly, minimising the risk of network bottlenecks, the makers say. The design allows users to search, retrieve and playback calls. Searches can be made across a network or the internet with multiple recorders using channel and agent ID. Once a call has been located it can be saved as a file for delivery by e-mail. An information pack is available from Ian Parberry on 01932 710710 or e-mail [email protected]

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