For start up and growing guarding companies, one major issue is the tracking of book on and check calls, according to guard tour product firm Roster Management.
With managers and supervisors tied to the phone taking dozens of calls an hour, the whole process soon becomes overwhelming with calls finally relegated to an answer phone, it is claimed. Roster Management are offering the RML IDC product: rather than your guards phoning you direct, they can now phone the Roster Management computer and log their book on, check call or book off any time of night or day. This information is then available to the guard firm, securely, 24 hours using an interactive web site. The guard firm can receive SMS messages to advise of any sites not covered during predetermined time frames, the product makers add.
