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Telford Upgrades

by msecadm4921

Dating back to 1973, the original Telford mall opened with 24 shops. The centre is now home to over 160 stores including House of Fraser, Debenhams, M&S and Zara, as well as cafes, bars and more recently a health centre.  Siemens supplied the original surveillance system for the centre seven years ago and was called back in to upgrade the centre and car parking in line with advances in digital CCTV and recording.

Doug Lebeau, operations manager at Telford Shopping Centre says: “We have worked with Siemens for many years now and have always been delighted with the level of technical support we have received from the team.  Once we made a decision to review our security solution, it was an automatic choice to turn to Siemens for their advice. 
 
“We required a future-proof security system, one that can meet the demands of an ever changing contemporary retail and residential development.   We have moved from VCR to digital technology and what we have now is a much faster system with tangible benefits in terms of providing a safe and secure environment for centre visitors.”
 
The technology, which includes 112 cameras across the centre, pedestrian walkways, stairwells and car parking areas, has been rationalised into a new single Siemens Managed Service contract.   “This approach provides a very cost effective method of system upgrades, which includes comprehensive support for the future, as annual payments have remained the same and are fixed for the next seven years. It has also enabled the centre to integrate separate elements across the site one single system, supported and maintained by Siemens," says Peter Hawksworth, managing director security solutions, Building Technologies Division.
 
“We are providing a ‘future-proof’ control and recording platform which will cater for long term plans to further expand the centre to create a thriving centre for the West Midlands. New digital video recording systems will increase the efficiency of the security team by eliminating manual effort associated with tape systems,”  he adds.
 
Telford Centre’s long-term vision is to create a shopping, residential and leisure destination in the West Midlands to bring together the traditional town centre experience with the strength of a shopping centre. “Increasing footfall, diversity and infrastructure means today’s security systems must be capable of meeting both short and long term needs. Higher quality recorded information will make identification of suspects and incident review easier, helping to provide an attractive and safe environment for shopping centre customers,”  says Peter.
 
Training for the security and management team is included as part of the upgrade and further training will be available, the product firm adds. For further information – visit www.siemens.co.uk/securitysolutions    

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