Thames Valley Police is rolling out the third and final phase of its mystery shopping programme and is inviting members of the public to take part.
As part of the force’s commitment to customer service, a mystery shopping programme has been devised, in which members of Thames Valley Police staff, our partners and members of the public apply to become mystery shoppers and visit their local police stations.
They will be given a number of scenarios and assignments to test in their local stations. The assignments will be short and simple and will not be reporting things which have not happened, such as collisions and crimes.
As well as the assignment, they will also note other factors, such as cleanliness of the station, the external environment, waiting times that opening hours are displayed and general satisfaction about the service received.
Kelly Axtell, Force counter services manager, said: “The Force is committed to making sure that we offer the best possible service to our customers. Mystery shopping is a good way of making sure that our front counter staff and volunteers offer a professional and consistent service.
“Most people don’t visit a police station often, some only when they have been a victim of crime or had a collision for example, and it is vital that people are treated in a polite and professional manner, especially when they may be upset.
“If you are observant, have a good understanding of what good customer service should be, you are able to keep your cool under pressure, and would like to be a part of Thames Valley Police’s commitment to customer service, please click below and download an application form. We would love to hear from you.
“Our front counter staff and volunteers are trained to deal with a broad range of enquiries and incidents and the mystery shopping programme will make sure that they continue to offer a good level of customer service.”
