A voice biometrics product, VocalPassword is being used in Global Bilgi’s ‘Voice Signature’ service for Turkcell, a mobile operator in Turkey.
Nuance’s VocalPassword delivers automated remote verification based on individual voices for Global Bilgi’s voice signature service and can handle millions of voiceprints helping to address the security demands of a leading telecom service provider as Turkcell. The service allows Turkcell subscribers to use the personal biometric characteristics of their voice to conduct transactions easily and safely by phone. The identification approval is done automatically and so reducing the communication period by 20 seconds for individual subscribers and 40 seconds for corporate subscribers.
“Given that VocalPassword so accurately captures the complex voice characteristics of each enrolled individual, our voice prints are infinitely more secure tokens than a credit card number or a PIN. Voice is also the only biometric that can be verified remotely over any phone, making it the most convenient biometric to use,” said Dan Faulkner, vice president, product management and marketing at Nuance Communications. “We are very pleased by the success of Turkcell’s service, it clearly helps them to make identification and verification more convenient, faster and more secure for their customers.”
Fahri Arkan, assistant general manager of information technologies at Turkcell Global Bilgi, says: “As a pioneer service in Turkey, we first launched this system for a limited number of subscribers, but it attracted more attention than we had expected and reached two million users in a short time. Customers like the very simple and fast authentication process of only five seconds.”
Tarkan Ersuba??, Speechouse CEO, says: “With ‘Voice Signature’ we present an innovative authentication system that Turkcell customers can easily adopt. We are happy about the increased customer satisfaction and will continue to add speed and value to the processes of our business partners.”
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