Tesco contract

by Mark Rowe

Chubb Fire & Security Limited has secured a new contract with supermarket chain Tesco, to service and maintain fire extinguishers and security systems in UK stores and Tesco’s head office, plus the fire extinguishers in the business’ distribution centres.

Tesco, the UK’s largest retailer with over 2600 stores, has for a number of years been using the Chubb FX range of fire extinguishers. With this new contract, Chubb will also provide intruder alarm maintenance services for half of Tesco’s estate.

John Simons, the property procurement manager at Tesco, said: “In choosing a service provider, we look for three things: technical ability, sufficient infrastructure and support to deliver a nationwide contract, and value for money.”

Chubb reports that it complies with Service Level Agreements that ensure maintenance is carried out and calls are responded to within a specified time. Engineers sign in and out of all site visits electronically, giving the retailer real-time visibility of engineer attendance besides reassurance that systems are fully maintained.

John Simons added: “With the number of sites involved in this contract, good communication, collaboration and thorough organisation are essential, as well as a willingness to adopt our own procedures such as our electronic sign-in system. We have worked with Chubb for a number of years and value the collaborative approach they take to our business.”


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