Author: Roy Lilley
ISBN No: 0 7494 4751 6
Review date: 17/12/2025
No of pages: 152
Publisher: Kogan Page
Year of publication: 11/09/2012
Brief:
Dealing with Difficult People, by Roy Lilley is one of those hint and tip-filled workplace help books.
Handle aggression, manage conflict successfully and motivate poor performers, are three bullet points on the cover. While it’s a subject of use to any manager – it’s one in a series of ‘creating success’ books – you might think it’s of particular use to private security people, given the stress on conflict management in the SIA guard licence training, for example. You’d be wrong, because the book generally covers troublesome co-workers, and getting the most out of colleagues. There is food for thought for security investigators, not only for any manager trying to gee up staff. The book advocates listening. Idle staff are not stupid; being lazy (and a fraud?) takes intelligence, cunning! For such a broad subject the mere two pages of (not very up to date) further reading and reference is unimpressive.
