Property agents Savills signed a three year contract with facilities management company, Incentive FM, about the retail outlet, The Royal Exchange in the City of London.
This follows similar contracts signed earlier this year by Savills for The Spires Shopping Centre in Barnet and by Cushman & Wakefield for The Crompton Place Shopping Centre in Bolton. Incentive FM also works with CBRE at The Elmsleigh Shopping Centre in Staines.
Incentive FM provides what it calls an integrated facilities management service for clients delivering benefits through a more efficient use of staff, the streamlining of invoicing and accountancy procedures and procurement and management of sub-contractors. Each contract targets a 15pc cut in service charge which can be passed on to the investor as a return against
the asset or invested in other areas of the centre such as marketing or re-decoration, it is claimed.
What they say
Jeremy Waud, Managing Director at Incentive FM, says: "Our solution for property agents is designed to increase asset value through the effective delivery of an integrated facilities management solution by reducing costs whilst maintaining high standards. Many shopping centres are operated using a traditional mix of mechanical and electrical, security and cleaning
providers but we feel that property agents they are missing a trick. By working with a FM company such as Incentive FM, property agents are able to focus on strategic and value enhancing issues and work closer with their retailer customers rather than trying to manage a diverse number of different service companies."
The FM firm brings branded uniforms for all FM support staff to increase visibility of the
service. This has a positive impact on the business particularly in relation to cleaning and security, it is claimed. All services are payable through one single monthly invoice which impacts back of house administration and accounting costs. The FM firm also offers a web hosted help desk system (FACTS). All senior
staff can have access to information about asset planning, management and service assessments. This becomes the central point of contact with all enquiries initially directed here and the data logged and available for analysis.
