Call-Systems Technology (CST) has signed a deal with Quail Digital to launch its wireless DECT headset, the QDigital, offering HD audio that allows communications throughout the store. Plus, there are no cables or belt packs – all the user needs is the headset itself.
The QDigital retail system is the firm says easy to operate. Supervisors wear the lightweight, unobtrusive headsets and use them to talk to each other and supervised staff, without engaged tones or delays as with standard phone or text alerts. Wearers can also hear pre-recorded digital voice messages sent by staff from keypads at checkouts and other locations around the store. Such a message might, for example, be ‘customer requires support in aisle 9’ or ‘supervisor required at till 3’, and so on.
“Call-Systems Technology already has an excellent reputation in on-site wireless communications that QDigital products will enhance,” says Tom Downes of Quail Digital.“Together we provide an enviable product combination that is sure to improve retailers’, and other service companies’, sales and service.”
“QDigital will help retailers speed their response and improve their profits,” says Bruce McNair, sales director at Call-Systems Technology. “When there are spills at the till, customers who need help with heavy items, a security issue or when a simple price check is needed: ensuring rapid help will save retailers a huge amount of time and money.”
The headset operates in VOX, talk-lock and push-to-talk modes as standard, so all users are constantly in touch.
Independent ‘before and after’ tests in stores in the USA showed that QDigital not only saved time – for example, price checks were typically 85 per cent faster – but also cut stock losses by around 25pc. Some 85pc of store managers said the QDigital system improved customer service and 73pc said it improved store security.
The QDigital system can handle up to 12 headsets as a group, plus integral digital messaging from the wireless keypads. With optional repeaters, the system can cover an area of over 9,000 square metres (100,000 square feet). The system comprises a base station, the headsets, a charger for the headsets and messaging keypads.
About Quail Digital
Quail Digital was founded in the UK in 1995 and has offices in London, Frankfurt and Chicago; it sells direct to end users and sells through qualified resellers internationally. Clients include IKEA, The Co-operative, Sainsbury’s, Edeka, Bauhaus, McDonald’s, KFC and Burger King.
The QD system has a range of up to 50,000 sq ft (4600 sq m) within an open-plan building. Up to four wireless repeaters can be used to enhance range to additional areas (up to three headsets can be used in areas covered by repeaters). Multiple systems can be used on the same premises and the digital headsets are fully charged in two and a half hours and give six hours continuous talk time. All systems ship from the UK.
