It’s crucial for hoteliers and hospitality owners to take advantage of next generation video technology to improve operational agility in turbulent trading conditions, says South Korean manufacturer IDIS in their latest eBook.
Written for security and safety planners and their systems integrators to understand how to address challenges using the latest video tools – including security, guest safety and operational efficiency – can be found in the company’s eBook: Meeting the needs of the European hospitality sector with cutting-edge video tech.
Since the COVID-19 pandemic, the European hospitality sector is facing pressure from rising energy costs and inflation. As a result, hotels need to consider how they can enhance their agility and resilience as well as respond to changing customer requirements. Safety and security are still viewed as a top priority by guests and are often key factors for VIP and corporate customers when selecting their place to stay. Any security failures can quickly lead to direct losses, including rectification costs, reputational damage, and loss of business.
For instance, theft continues to be a significant problem for hoteliers, including not just guests’ property being stolen but hotel property as well. A survey by Wellness Heaven stated that “luxury hotel larceny is rising precipitously” with mattress theft having increased by 35pc in the last three years and television theft rising by 11pc.
Well-designed video systems are one of the most effective tools to combat any safety and security risks, especially when they are integrated with other building management and back-of-house systems, the manufacturer says. The book sets out that the latest generation of video solutions deliver benefits that provide hotels with a competitive advantage from a business perspective. For competitive hotels, video is no longer just used to reduce costs and cut risks, but to improve service delivery and efficiency in a way that is adding competitive value to the customer offering. For example, AI-powered video analytics can be used for queue and occupancy monitoring to alert managers to divert staff appropriately, as well as heat-mapping historic data to understand peak times and streamline operations to guarantee a consistency of service.
James Min, Managing Director, IDIS Europe says: “The new educational eBook from IDIS highlights how video technology can be utilised to help the hospitality sector continue to evolve and modernise. Our experience working in this sector has shown that the latest generation of video solutions can not only enhance safety for hotel staff and guests and increase the protection of property and assets, but also improve operational agility and business resilience.”
The IDIS Europe Hotels eBook can be accessed on the IDIS website, along with a library of resources and reference materials – visit www.idisglobal.com.
