A US-based developer of IT monitoring and security software, Ipswitch, is to establish an EMEA (Europe Middle East and Africa) support and operations centre in Galway.
The firm says it’s establishing research and development, sales and technical support teams to serve local customers and grow market share in the region. Ipswitch will also locate R&D and product development teams in Galway to work specific to the EMEA region. Pictured are back row, left to right: Brendan McDonald, Business Development Executive, IDA, Jennifer Lyons, Project Executive, IDA, Donal Travers, Head of CCBS Division IDA and Ita Lynn, IDA’s Regional Business Development Manager for Ireland West. Front row, left to right: Michael Hack, Head of EMEA Sales, Ipswitch, Diane Albano, EVP of Worldwide Sales, Ipswitch & Rich Welch, EVP Customer Satisfaction, Ipswitch.
The development is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland. The privately owned company which has its headquarters in Lexington, Massachusetts, employs over 300 people in offices in the US, Europe, Asia and Latin America.
The company’s software has been installed on more than 150,000 networks in 168 countries, with UK customers including Hamleys, NHS Wales and Cambridgeshire County Council.
Welcome
Minister for Jobs, Enterprise & Innovation Richard Bruton TD said: “I am delighted to welcome Ipswitch Inc. to Galway. Their announcement that they are establishing an operations centre in Galway supported by the Department of Jobs, Enterprise and Innovation through IDA is great news for the region. This highlights once again the potential of different regional centres to attract companies based on that region’s talented local workforce and strong supportive environment for business. I wish Ipswitch Inc. and their workforce all the best for their future in Ireland.”
Diane Albano, Ipswitch Chief Revenue Officer and Executive Vice President Worldwide Sales, said: “We are very excited to take this next step in our company’s growth by creating a full-service Ipswitch office in Europe. From this headquarters and with all the crucial necessary functions including Sales, R&D and post-sales services, we will increase the competitive advantage for both our partners and Ipswitch, and most importantly we will develop a better understanding and higher degree of support for our most valuable asset: our customers.”
And Rich Welch, Ipswitch Executive Vice President Customer Satisfaction added: “As a technical support center of excellence providing radically improved post-sales support and staffed with highly skilled customer relationship managers, we will significantly improve our understanding of our customers, driving higher levels of satisfaction which will greatly expand the adoption of Ipswitch products through our strong partner network in EMEA.”
Visit: https://jobs.ipswitch.com or email [email protected].
