Securi-Guard has launched an international scheme which, the Plymouth-based security firm says, re-thinks the rules on incident management for vehicle and asset tracking – saving customers time and money.
A Secure Operating Centres (SOC) for vehicle tracking, Securi-Guard says it’s invested in computer software for its Securi-Track initiative, which also removes the problem of any language barriers should the driver not speak the language of the country where the incident has occurred. It has secured agreements with security firms across Europe to provide a European police response service to incidents of vehicle theft or hijacking abroad.
The firm says it is commonplace for tracking companies reporting incidents of vehicle theft or hijacking abroad to alert a third party company who then have to call a service provider in the country where the crime has taken place.
But Estover-based Securi-Guard’s software takes the third party service out of the equation and links to any one of a team of partners – security companies in key European countries. The system means both Securi-Guard and its network of European security partners are sharing a common computerised incident management platform that can be regularly updated and reviewed, thus speeding up incident responses.
Pete Stanley – Head of Telematics at Securi-Guard – has spent the last 12 months working with Austrian net services company Denkmaiers to fine-tune the computer system, as well as seeking the services of security firms in the Republic of Ireland, France, Spain, Germany, Portugal, Austria, Slovakia, Hungary, Poland, Italy, Holland, Denmark, Belgium and the Czech Republic.
“We streamline the service by taking out the middle man, which means as well as being able to speed up the response to an incident, we can also pass on a significant cost saving to the customer,” said Pete.
UK victims of theft or hijacking abroad alert Securi-Guard’s monitoring team in its Secure Operating Centre (SOC), where details of the incident are logged on the Securi-Track system. The security company based where the incident has taken place are then given a secure passcode, unique to that particular theft or hijacking, as well as access to the system.
It gives them access to up-to date positional mapping and they can display all the information in either their own language or English – at the touch of a button. Any updates added to the incident can be viewed instantly by both Securi-Guard staff and the response company staff abroad.
Once the incident is closed it is archived on the system and can be called up if information is subsequently needed as evidence in a criminal prosecution.
Securi-Guard has carried out trials of Securi-Track over the last few months, and has launched a separate website for the service. The company believes it has huge potential and can lease out the operating system to any of the participating partner countries to enable them to develop their own version of the service.
“We believe this is one of the most exciting developments in the field of incident management for vehicle, asset tracking in recent years and will mark out Securi-Guard as a major player in our industry.” said Pete.
About the firm
Originally formed in 1966 and under the same directorship since April 1982, Securi-Guard is based at Darklake View, Estover, Plymouth, and employs around 250 people. The company offers guarding services and installs electronic fire and security systems throughout Devon and Cornwall and monitors alarms and CCTV throughout the UK from its headquarters 24 hours. Securi-Guard also provides vehicle tracking both in the UK and across Europe. The company is a Security Industry Authority Approved Contractor and is Quality Assured to British Standard EN ISO 9001/2000. The company has six National Security Inspectorate (NSI) Gold awards for the installation of security systems, installation of fire alarms, monitoring of both intruder and fire alarms, CCTV monitoring and vehicle tracking.
