Telephone larger companies and organisations once mainly required call recording
But with ever increasing compliance rules effecting whole industry sectors like insurance and financial services, call recording is also increasingly becoming essential for smaller companies, claims Storacall. A prospective purchaser of a recording system is faced with a large range of suppliers, equipment, technology and even more confusing terminology and products, it is claimed.
To help demystify the subject, Storacall says, it has published a 20-page booklet, titled ‘Guide to Call Recording’. It is a guide providing potential users with information to choose a call recording system suitable for their requirements. The firm adds that the guide is designed to help potential users understand how call recording integrates into an existing telephony infrastructure and how it can benefit a company.
For a copy
There is an explanation of features such as search criteria like CLI, extension, called line, time and date, call duration plus customer specific information such as account, case or ticket number tagging. It also covers recording calls from an IP-PBX, CTI and SMDR support, storage and archiving, handset compatibility, call monitoring and remote access via the internet. For a copy of the free ‘Guide to Call Recording’ ring Ian Parbery on 01932 710710 or emai [email protected]
