Digimerge, the Canadian-based DVR and camera manufacturer, has entered the European market offering its ‘Fortress’ warranty on all units signifying that the company’s backing for its products has, it says, no loopholes.
The scaled warranty agreements underline according to the firm its build quality and commitment to customers with few if any manufacturers offering such no-quibble backing for DVRs. In the event that a Digimerge DVR should fail in its first year of operation, the user automatically receives a replacement.
Wayne Hurd, Executive VP Sales & Marketing at Digimerge, said: “Any experienced installer will tell you that if a DVR fails in its first 21 days you might expect to receive a direct replacement but after that you are into the realms of repairs. Even DVRs with exceptional specs can fail on site and the bedding-in period of the first few months is the most common time for problems.
“It is unusual for facilities to keep a replacement on site and if a loan unit is not to hand premises can often go unprotected while the installer wrangles with the manufacturer. But for the first 12 months of responsible product usage where there is no indication of wilful damage or mistreatment, Digimerge will offer an immediate replacement. This is a demonstration of confidence in our offering and further distinguishes us from budget overseas manufacturers, producing trust from the installer community.”
The second stage of the Fortress agreement is a warranty on parts and labour in years two and three, with any component that has failed being replaced free of charge and with labour costs also covered. Finally, Digimerge is able to offer a five-year guarantee on the hard disk drives in its DVRs, a coverage level that stems from use of Seagate storage media.
This “5-3-1” scaled Fortress warranty agreement has benefited Digimerge customers in Canada and America for several years. According to Digimerge this transparent warranty agreement is likely to produce brand loyalty in a crowded market sector.
