Given the rise in smart phone and tablet use comes the need keep the devices in working order. With over 600 stores across the UK, the daily task of getting thousands of customers’ phones and tablets safely and securely from the shops to the repair centre is a challenge for EE.
As well as ensuring no further damage is caused during transportation, there is the need to protect the owner’s data (pictures, email and contact details) and to secure the phone from loss or theft. EE uses couriers to make the transfers, so requested Versapak’s Courier Satchel, a secure bag with protective stiffener and padding.
But, the Bespoke Solutions team at Versapak didn’t take the request at face value. They work with retailers, medical institutions and Government departments on how to protect products and sensitive data at the same time as ensuring many thousands of items can be tracked through transport.
The product firm designed and tested a bespoke bag that was water-resistant, padded and stiffened – all of which protected the fragile electronic devices inside. It also contained Versapak’s ‘Bond’ tamper-evident locking system that, when used with the uniquely coded locking seals, creates a visible and simple chain of custody control that removes the incidences of loss and theft of devices and data.
Versapak says that it was able to provide EE with a solution that met all their needs in terms of security and safety with the benefit of tracking the bags through the network using the numbered security locking seals.
Due to Versapak’s business model – concentrating on European production – the bespoke bag was designed and a sample provided to EE within ten days. Upon approval, the 20,000 bags were produced and delivered in a four weeks, rather than three to four months it could take if they were made in the Far East. The Bespoke Solutions team at Versapak says that it designed a bag that met needs at a lower total cost. The cost of the bespoke solution was 9pc lower than the stock Secure Courier Satchel they felt originally met their needs.
Leon Edwards, Versapak Managing Director adds: “It’s clear to us that working closely with our customers to understand their needs as well as the needs of their customers and suppliers often allows us to provide a solution that’s not immediately obvious. We were delighted to help EE with this important project and proud to deliver the solution so quickly and at a lower cost.”
About the firm
Versapak, established in 1973 and based in Kent, also offers electoral administrators a range of supplementary products including mailing pouches, trolleys and security sacks.
The company’s first product was a reusable mailing pouch called a Versapak, which was adopted by postal systems and courier companies.
