The high street retailer Argos has data mining software for monitoring transactions at the point of sale, alerting investigators to employee theft and fraud, poor business processes and conflicting product pricing or promotions. The product is SECURE from Sysrepublic.
Mark Driver, national investigations manager at Argos, says: “We already have several years of experience with earlier data mining solutions, so we were well aware of our requirements. We were looking for a way of achieving higher performance from our investigative team and sustainable loss reduction with no increase in costs for the solution. As fraud becomes more sophisticated across all business channels in retail, we have to expect continuous improvement from the tools we use.
“What differentiates SECURE is the degree of control and flexibility available to loss prevention and security personnel, without the need for additional technical expertise, and its ability to easily gather data from multiple sources. Argos will quickly be self-sufficient, maximising the performance of our people. One other major asset was the fact that SECURE is a hosted service from Sysrepublic, so we don’t have to be concerned with managing the systems environment in-house and growth or changes in data and transaction volumes are managed for us.”
About the firm
Other customers of Sysrepublic include Tesco, Marks & Spencer, ASDA, Sainsbury’s, HMV, IKEA, 7-Eleven, Safeway, Walmart in the USA and Coles in Australia. Visit www.sysrepublic.com.
