The industry body BOSS, the British Oil Security Syndicate, is warning forecourt operators about a significant rise it has seen in motorists driving off without making payment for fuel.
BOSS has recorded a 38 per cent increase in Drive Off incidents during the third lockdown months (January to April 2021). The average value of each Drive Off incident was £38.75, which is lower than the £61.77 average value of incidents where motorists claim to have ‘No Means of Payment’.
Bruce Nichol, operations director at BOSS, said: “We’re recommending that forecourt retailers remain vigilant and consider tightening procedures when authorising pumps for fuel to be drawn. When a Drive-Off incident takes place, forecourt retailers should collect incident information from CCTV and report vehicle details as soon as possible, ideally using our Payment Watch service.
“The escalation in Drive Off incidents is concerning and in complete contrast to the 27 per cent decline in the BOSS Forecourt Crime Index during the final quarter of 2020.”
As BOSS says, common warning signals when a vehicle is parked at a pump and a crime might be about to occur include:
– Driver still at the wheel; passenger filling up
– Open doors or open boot
– Number plates hidden or appear altered
– Lights of the vehicle still switched on
– Vehicle parked facing away from the kiosk towards an exit
– Customer trying to hide behind their own or another vehicle when filling up.
Forecourt crime reduction guides that help forecourt retailers to reduce incidents and keep forecourts safe places to work and shop are available from BOSS. A free copy of the BOSS Drive-Off Prevention guide can be downloaded from the BOSS website. Visit https://bossuk.org/guidance.
