In Northern Ireland, Mercury Security Management Ltd has been reappointed to provide security to CastleCourt Shopping Centre after a tender process. Pictured left to right are Mercury Security Director Liam Cullen, CastleCourt Security Manager Stewart McConnell and Mercury Marketing Director Grainne Elliott.
CastleCourt, in the heart of Belfast city centre, opened its doors in 1990 and has an annual footfall of 14 million customers and sees over one million vehicles a year. Lisburn-based company Mercury, which also has offices in Dublin, Limerick and London, has a portfolio of retail clients and shopping centres including the Kennedy Centre, Abbey Centre, Park Centre, Connswater, Bridgewater, Monaghan Shopping Centre and the Diamond Centre.
The CastleCourt contract was first awarded to Mercury in 2012 after the contract company pitched what it calls an integrated security solution that combined 24-hour manned guarding with CCTV and monitoring. Earlier this year CastleCourt initiated a tender process for contract renewal. Mercury’s security now includes management of the Customer Service desk. A core team of security officers, with access to additional support and resources if required, will service the account, along with extra staff with customer relations to man Customer Service.
Mercury Security director Liam Cullen, Executive Sponsor of CastleCourt said: “This is a very prestigious contract and everyone at Mercury Security is delighted to be renewing our successful partnership with the team at CastleCourt Shopping Centre. We believe that with our retail experience and attention to detail, our integrated solution of manned guards alongside the latest security technology, supported by our award-winning NSI Gold Command and Control Monitoring Centre will provide vital protection to the Centre and its tenants.”
And Stewart McConnell, CastleCourt Security Manager, said: “At CastleCourt we pride ourselves on the excellent standards of security we have maintained over the years and we are confident that Mercury Security Management will continue to enhance that going forward. Ours is very much a customer-focussed security operation so we are extremely happy to continue to work with Northern Ireland’s premier local security company which has an in-depth knowledge of local issues and, more importantly, how to address those issues.
“The management team at Castlecourt are therefore delighted to continue the excellent relationship with Mercury for another three years based on their past performance and promise of enhanced service delivery through technological innovation, quality manned guarding and Business Continuity Support. As one of Northern Ireland’s leading security providers servicing the majority of Northern Ireland’s premier shopping centres and retail outlets, their vast experience underscores the reasons why I look forward to a continued successful partnership together.”
CastleCourt Centre Director Paul McMahon added: “We are delighted to reappoint Mercury Security Management to look after our considerable security requirements. After a rigorous and thorough tendering process, the solution that Mercury offered was by far the most comprehensive and we are very reassured that our assets and our business remains in safe hands.”
About Mercury Security Management Ltd
Founded in 2001, Mercury has headquarters in Lisburn, County Antrim and offices in Dublin, Limerick and London. Click on www.mercurysecurity.biz.
