Chubb Fire & Security Ltd is offering a new service that proactively checks the status of installed CCTV equipment. Chubb ServiceCheck is an automated service that connects regularly to a CCTV system over the internet to check on the status and operation of their digital video recorders (DVR), network video recorders (NVR) and cameras.
The service does a daily review of the status of the network connection and recording equipment, cameras, hard disk, recording duration, frame rates, and time and date accuracy – all of which are critical to CCTV operation, the firm says. Any issues are escalated to the customer, who can contact Chubb for resolution by the Chubb service team.
This new service was launched with Chubb’s own Remote Video Response Centre (RVRC). Colin Leatherbarrow, product solutions director for Chubb, says that in a snapshot survey of 300 CCTV sites, more than three quarters had opportunity to enhance equipment performance, while two percent were not recording any incidents at all.
He said: “An annual maintenance check on its own can leave customers at risk if there is a fault or damage to the CCTV system or cameras between visits. By adding Chubb ServiceCheck to their maintenance regime, customers can be confident of the integrity and performance of their CCTV system.”
