The security company Secom reports a 25 per cent productivity improvement, in six months, by using an automated service management platform to manage its service operation.
Aeromark’s real-time software now handles every aspect of SECOM’s business from taking an initial service call, dynamic scheduling of the best engineer, stock management and sourcing parts, to invoicing. By cutting out unnecessary manual tasks, more than one million pieces of paper have been removed from the business besides 15 million associated manual ‘touch points’.
Paul Weaver, Operations Director at Secom said: “Aeromark’s service management software has dramatically increased the efficiency of our business, improving productivity in the field by 25 per cent. Our processes have been optimised all the way from the initial customer call to final certification and invoice. This has improved the management of our customer’s assets, their maintenance and the efficiency of our 400 field-based service engineers and sub-contractors. We are already seeing the benefits for ourselves and our customers. Aeromark and our internal team have worked extremely well together and delivered the project efficiently and on time which has enabled us to progress quicker than expected. Our partnership has worked exceptionally well, and I look forward to the next phase.”
Aeromark’s SaaS (Software-as-a-Service) based service management software offers asset and contract management, dynamic scheduling, mobile application, GPS tracking, supply chain management; stock control; financial reports, document management and statutory compliance.
Roger Marks, MD Aeromark said: “We are delighted that Secom have achieved results over and above the outcomes they were predicting. They have embraced our technology and excelled in working with us to form a true technology partnership.”