Interviews

Bureau head

by Mark Rowe

Ben Fletcher has been appointed as the new director of the Insurance Fraud Bureau (IFB).

Ben will take up his position on March 1, 2013. As the IFB’s Head of Operations, Ben has developed the bureau, building cross-industry fraud investigations working alongside insurers, police forces and regulators. In the past five years, Ben has built the IFB’s team who manage UK-wide investigations into organised fraud valued in excess of £66m. The bureau now seeks to increase organised fraud investigations, further develop counter-fraud products offered to the market and diversify its customer base.

Before joining the IFB in 2007, Fletcher worked in a number of claims and fraud prevention roles. Initially working for Orion Insurance when they re-launched as a non-standard underwriter, Fletcher moved to Churchill Insurance in 1999, where he was one of the founding members of their first fraud team, before moving to NIG to continue to roll out claims fraud prevention across the RBS group.

Ben Fletcher said: “Having been a part of the business for some years, I feel it’s a real privilege and an honour to now lead the bureau into a new phase of its growth and development. In the last year we have worked closely with our customers to evolve some of our products and services and this ensures that we remain at the heart of the industry’s collaborative approach to fighting fraud.

“A steady increase in investment by the industry and recent results from our customer survey demonstrates the confidence in us to deliver significant fraud savings on behalf of our stakeholders. Maintaining the bureau’s outstanding levels of service for our customers is top priority. We are in a unique position where our knowledge about fraud and the behaviour of organised criminal networks enables us to develop innovative counter-fraud products; strengthening our customers’ detection of fraud at the front-line and claims-side of their operations.”

David Neave, Chairman of the IFB, said: “Since launching in 2006, the IFB has undergone significant change and growth. Ben has proved to be a cornerstone of the Bureau’s evolution, building the team’s capacity to manage major cross-industry fraud investigations. Ben’s appointment provides continuity and stability, enabling us to build on the solid foundations of a highly valued industry service.
“With a strong infrastructure now in place which currently delivers circa £20 million of fraud savings on behalf of the industry per annum, Ben will work alongside the IFB Boards, customers and partners to develop the Bureau’s strategy from 2014 and beyond.”

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