HID Global showed its “Customer First” initiatives at IFSEC 2009.
With more than 150 taking part, the access control product company’s customers and prospects shared thoughts with HID staff at the May event, including an open discussion focusing on product improvements and potential new products ideas, as well as general feedback about their impressions and general dealings in doing business with the manufacturer.
“Exhibitions are generally an excellent time to show customers and potential customers what’s new,” said Paul Naldrett, managing director of HID Global EMEA. “However this year, we really wanted to further engage visitors and gain insight into their needs, as well as demonstrate the complete portfolio of Identity and Access Management products and solutions. In return for sharing ideas and thoughts, customers were treated to an old fashioned ice cream social, where they enjoyed a soft ice-cream with HID team.”
“In today’s challenging times, where employees are doing more with less due to the economic climate, it is that much more significant to go the extra mile for customers,” said June Colagreco, vice president of marketing communications for HID Global in her recent blog. “HID is a company that is committed to continually engaging with customers and proactively seeking feedback in order to improve and exceed customer expectations.”
To read more from June Colagreco’s blog on “Customer First” initiatives, please visit
http://www.hidglobal.com/blog/?p=163
