You take some training but it’s a perishable skill – unless you use it and keep using it, such as physical intervention, when it comes to needing to use it, you have forgotten or don’t do it as well as you were once trained. How to stay fresh?
The US-based interview training company Wicklander-Zulawski & Associates, Inc. (WZ) with SIMmersion, has launched THE LINK, for the WZ Non-Confrontational Method. Investigators now have a way to fill the ‘missing link’ between the knowledge of interviewing and the actual skill of conducting the interview, whether by someone in loss prevention to uncover fraud or theft, or for a non-crime disciplinary or other interview. As WZ says, every interviewer wishes they had the ability to practice before conducting the first interviews of his or her career. Hence THE LINK, simulating a non-confrontational interview with three degrees of difficulty. Each interview changes based on statements made by the interviewer. WZ says that conducting an investigative interview is one the highest risk conversations that can result in liability for the interviewer or their organisation, as well as result in unjust dispositions with faulty confessions.
Practicing and executing skills learned in a training seminar in an interactive simulation allows for interviewers to gain confidence in their trade while adhering to proper methods, the trainers say; this affords supervisors the ability to monitor, measure and coach investigators towards success and consistency.
THE LINK captures a final score for the interviewer’s effort each time the simulation is run. Supervisors can have administrative access to the interviewer’s simulations, transcripts, coaching, and scores.
Visit https://www.w-z.com.
