Vertical Markets

‘Right choice for me’

by Mark Rowe

Nancy Oliver, HR Executive at the Buckinghamshire-based security and facilities management company Ashridge Group, is encouraging more school and college students to consider the sector as a career choice.

As an “undecided” A-level and then Sports Management student she abandoned not one but two courses of study in search of a job; a search which has ended happily with her appointment last year.

The Ashridge Group has three businesses, Ashridge Facilities Management, Ashridge Security Management and Cognitious, a consultancy for corporate resilience and security. Its MD, unusually in a male dominated sector, is Emma Walker; it was in large part her influence which encouraged Nancy Oliver to take a security and FM career.

Nancy says: “I was very good at sport, throughout my years at school, and went on to gain both county and representative honours in netball, so Sports Management seemed a natural area for a professional career. I’m still not quite sure why, but when I took the college course it didn’t provide the level of enjoyment or interest I had expected.”

She is now at Ashridge as an HR Executive and pursuing a qualification in HR by day release at Aylesbury College, ironically the same place where her sports management course came to an early halt. That college, however, did arrange a series of interviews for its students, to introduce them to the world of work, which would stand them in good stead for their first full time role. Nancy had four of these, including one each with a social media organisation, a theatre group, and a marketing company. On the face of it each of those alternatives to the Ashridge Group, a business concerned with security services and facilities management, could well have seemed more interesting and attractive.

Nancy says: “I got offers from three of the interviews but there was never any doubt in my mind which to take up. Most important of all was the “connection” I immediately made to the Directors at Ashridge, Emma and Mark Walker. The whole working atmosphere was positive and friendly, and I was really impressed with their business philosophy. It was my first real insight to the importance of HR matters inside a commercial organisation.”

Emma Walker says that what many people don’t immediately understand is that the business succeeds primarily because of the quality of our staff. “We put people first, not only because it guarantees a positive place to work but because we know that the ultimate beneficiaries will be our customers. They need to trust and depend upon our professionalism and our personalities too. With Nancy, we could tell that she had an almost natural understanding of that”.

With no regrets in hindsight, Nancy is now fully integrated in the organisation. Working first as Emma Walker’s executive assistant across a range of administration and support tasks, she was soon offered the role as HR Executive, responsible for key tasks such as training, staff development, payroll and disciplinary processes for a workforce of some 85 people, seven based at the company’s rural headquarters in Aylesbury, the rest across the company’s operations nationwide.

Nancy adds: “When I came to work here I definitely lacked self-confidence. Although I had done part-time work from the age of 14, I was still pretty shy around people I didn’t know. Working here gave me the confidence and the skills to overcome that – there is an absolute commitment to staff development here and once you’ve experienced that, its quite easy to take this into an HR role because you have the knowledge that the company has its people at the very heart of its values.”

To support this, the company points to its staff retention levels, in a sector not readily associated with that characteristic. Even where the business has taken on TUPE staff from outside its own recruitment, there is evidence to support its claim.

Now, studying for the next level of her professional qualifications and with her sights set on a greater HR role with the company as it expands, with plans for a move to new offices in Milton Keynes and a growing portfolio of blue-chip clients, Nancy Oliver has a word of advice for any young person unsure of a career path.

“I’d say for anyone who is interested in people and wants a job that’s about far more than processes, data and pushing at a keyboard, then HR in this commercial sector has a lot to offer. I wouldn’t necessarily say that my route to it was the best or easiest, but it does show that it’s not always about getting the university degree. Sometimes the road ahead is clear, sometimes you have to go down a few sidetracks before you can see it. Most important of all is finding the right working environment with people you can trust and a set of values that make sense to you. The security industry has been the right choice for me.”

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