Skyguard – a personal safety service for lone workers – have launched their new Customer Service Centre (CSC) account management portal. The firm says it’s to provide clients with tools to help protect their lone working employees.
The Customer Service Centre allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time, 24 hours. This means information is at once available to Skyguard’s Alarm Receiving Centre Controllers if the alarm is activated in an emergency.
Version 2.0 has more than 100 new features and improvements over the existing portal, according to the company, featuring a more user friendly front-end and new reports, which can now be scheduled for export to nominated client administrator’s email inboxes at regular intervals. Features include:
•Google Map functionality for viewing user’s locations
•Breadcrumb trail of user movement
•Step-by-step setup wizard for easy account creation
•Extensive online support including downloadable documents and video tutorials
•Drag-and-drop functionality for ease of use
•Over-the-air personal safety device configuration changes
•Scheduled reports delivered direct to email inbox
•Detailed post incident Controller reports
•Dashboard overview of account
•Pool / sharing of devices at the click of a mouse
Skyguard’s CEO, James Murray said: “One of the reasons that Skyguard are the fastest growing company in the Lone Worker protection industry is because of our innovative approach to personal protection. Some of our customers are using thousands of our devices, so it’s imperative that we provide our clients with an easy-to-use account management tool. We’ve built our service to the very highest standards and as such, there is an expectation from our customers that we consistently deliver. Version 2.0 is a testament of our commitment to provide the very best personal safety service possible. Test results with a select number of companies have been positive. Those trialling 2.0 have stated that they were very impressed with the additional features and increased efficiency. We’re confident that there is no other personal safety service in the UK that can provide the same level of management reporting and user personalisation as Skyguard.”
The CSC portal can be accessed via any web browser from any PC, without the need for installing any additional software. Unlimited use of the CSC is inclusive in the monthly subscription for Skyguard personal safety service users – there are no extra fees. To find out more about Skyguard and how they protect lone workers 24/7, visit their website: www.skyguardgroup.com.
The Directors of Skyguard are delighted to announce that the company has moved into profitability for the first time in its history. This important landmark has been achieved as a result of significant growth in 2012 which saw Skyguard more than double its number of subscribers. The board is delighted with this achievement which follows investment of several million pounds in recent years in service infrastructure, new technology and product development. This has placed the company on a sound financial footing and provides a solid foundation for further expansion in the coming year.
Sales in 2012 were strongly driven by the public sector markets, with the client base expanding to include many more NHS trusts, local authorities and other public organisations. Over half of the country’s police forces also continue to use the Skyguard service to protect vulnerable people.
The Directors are very optimistic about the new financial year and are confident of consolidating their position in the market and reporting further improved trading results.
Skyguard’s CEO James Murray said: “Clients are coming to realise that lone worker protection doesn’t need to be expensive. With the lingering effects of the recession, more and more organisations are turning to Skyguard as they discover we offer a fully accredited, first-class service at highly-competitive prices. As Skyguard has now achieved its objective of attaining profitability and is cash positive, we can reinvest in the business to take it to the next stage of expansion.”
