Acuity, the front-of-house services division of the contractor Axis Group, has been awarded the 2016 ‘Highest Net Promoter Score of Soft FM Services Provider’ award at BNP Paribas Real Estate’s inaugural Supplier Forum dinner.
The awards ceremony, in the City of London, marked BNP Paribas Real Estate’s service partners and was the culmination of its 2016 supplier relationship management (SRM). That programme requires service partners – including Acuity – to engage with BNP Paribas Real Estate in a quarterly satisfaction survey, with the results generating a Net Promoter Score for each company. Acuity provides reception management services at ten properties for BNP Paribas Real Estate, and achieved a Net Promoter Score of 100 per cent during 2016.
After accepting the award, Neil Ames, Managing Director of Acuity, said: “Acuity is a relatively young company and to achieve a higher Net Promoter Score than our more established competitors, as well as companies from other soft services disciplines, is an incredible achievement.”
Chiara Di Rienzo, Acuity’s Operations Director, sees the award as important recognition of the professionalism, energy and enthusiasm of Acuity’s Account Managers and Reception Teams. She said: “Everyone at Acuity has contributed towards this success, and my sincere thanks go to all for their commitment, and for being formidable brand ambassadors for both Acuity and BNP Paribas Real Estate.”
Pictured left to right: Mark Coupe, Head of Facilities Management, Senior Director, BNPPRE; Arik Benichou, Senior Account Manager, Acuity; Chiara Di Rienzo, Operations Director, Acuity; Neil Ames, Managing Director, Acuity; and Rory Underwood, the former English rugby union player.
