Website SSR Personnel
SSR® the largest consultancy dedicated to the security, fire, health, and safety sectors, operating across 6 continents and managed over 40,000 contract hire and permanent placements. We work with clients that seek innovation and passionately believe in diversity of their workforce.
Control Room Manager
to £75K + Bonus + Benefits Package
Based West London
We are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinations.
The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunity.
Skills
- Leadership and team management, including shift supervision and performance reviews
- Crisis management and emergency response coordination
- Incident detection, assessment, and reporting
- Development and implementation of policies, procedures, and operational standards
- Training design and delivery for security and control room personnel
- Proficiency in security systems management: CCTV, access control, alarm panels
- Effective communication with internal teams, senior stakeholders, and external agencies
- Analytical and decision-making skills under pressure
- Rostering, resource planning, and shift management
- Use of IT and security management software (MS Office, security monitoring platforms)
Knowledge
- Security control room operations and best practice frameworks
- Emergency planning, crisis response, and business continuity principles
- CCTV, fire alarm, and access control systems
- Security reporting standards, GDPR, and data protection compliance
- Regulatory and legal compliance requirements relevant to high-profile estates
- Industry trends in security technology and control room operations
- Multi-agency coordination (police, fire, emergency services)
- High-risk environment operational protocols
Experience
- Managing a security control room in a high-risk, fast-paced environment
- Leading incident management, crisis response, and emergency planning exercises
- Designing, implementing, and maintaining control room policies and procedures
- Recruiting, training, and developing a high-performing security team
- Oversight of 24/7 security monitoring operations
- Writing comprehensive security reports, procedural documentation, and business cases
- Working with IT/technical teams to maintain operational security systems
- Direct collaboration with law enforcement, emergency services, and senior stakeholders
To apply for this job email your details to jwoolf@ssr-personnel.com.
