The contractor Carlisle Support Services reports 23 years of service with Tottenham Hotspur, whose north London stadium, opened in 2019, was recently awarded the World Football Summit’s Best Venue Award.
The ground is home to the Premier League team Tottenham Hotspur Football Club, and annually hosts NFL American football games, and concerts and other leisure events. Having delivered staffing and stewarding to White Hart Lane for 18 years, Carlisle Support Services were awarded full security oversight across the Tottenham Hotspur Stadium campus when construction began.
As an integrated security and events partner, Carlisle continues to provide stewarding, from access control and search to build phase security at events, and customer support. Carlisle oversees security operations across the stadium’s footprint. This includes Lilywhite House offices, the Tottenham Experience, Tottenham Hotspur Foundation, Hotspur Way Training Ground and player living quarters at The Lodge as well as the London Academy of Excellence, an on-site sixth form academy.
Carlisle Support Services’ CEO Paul Evans said: “This long-standing partnership is a testimony to our commitment to service excellence and we couldn’t be prouder to support the delivery of safe and memorable world class event experiences at such an iconic venue. We are also pleased to provide employment opportunities alongside the Tottenham Hotspur Foundation to drive positive change within the local communities and develop the leaders of tomorrow.”
A staff member at Carlisle who recently undertook a customer service funded programme commented: “Not only did the programme help me get a great role within Carlisle, but also provided future development opportunities and a deeper understanding into customer service.”
Tottenham’s stadium has on-site 24-7 managerial support covering regular patrols and a CCTV room with over 750 cameras, installed as part of the mobilisation process in 2018. Carlisle reports high staff retention rates on site which it says boosts the customer service the prestigious brand is now associated with.
When asked about Carlisle, Tottenham’s Stadium Director, Jon Babbs, said: “It is my genuine belief that this is the most dedicated, solution driven team I have had the good fortune to be part of. Long may this partnership continue.”
