Website Technical Resources
Technical Resources work with thousands of leading Fire & Security, Telecoms and Fibre businesses and candidates to provide a flexible, dedicated, and tailored recruitment experience that delivers high-quality results time after time.
Role: Head of Service
Location: Midlands
Salary: £65,000 to £68,000 per annum + Bonus + Car allowance
Technical Resources are working with a leading security company that specialises in electronic security who are currently looking to hire a Head of Service to lead a high-performing service team. The role oversees service delivery, people leadership, and P&L ownership in a hybrid working model.
Responsibilities:
- Lead a service organisation including two Regional Service Managers and one Service Desk Manager.
- Serve as a point of escalation for service issues to ensure timely resolution and client satisfaction.
- Report to company directors with updates on operational performance, risks, and improvements.
- Own commercial and financial performance, including forecasting and margin control.
- Drive recruitment to meet growth and coverage needs across service functions.
- Provide training, coaching, and ongoing support to develop team capability and succession.
- Champion process improvement and service excellence across field and office operations.
Experience and Certifications Required:
- Experience in a similar leadership position within service management.
- Background may be office-based or field-based; technical expertise is not mandatory.
- Strong commercial acumen with proven P&L responsibility.
- Excellent communication skills capable of engaging stakeholders and customers.
- Demonstrated people leadership, proven success in managing and developing managers.
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about Fire and Security recruitment at Technical Resources.
To apply for this job please visit www.technicalresources.co.uk.
