Website Zitko Group
Zitko is all about making fire and security recruitment easier, for everyone. We find hard-to-find people for hard-to-fill roles across 6 key specialist areas: Security Engineering, Fire, Integration, Talent, Contract, Sales. We’re straightforward to work with because we keep things simple. We work with clients throughout the whole security technology supply chain, delivering meaningful placements for companies and candidates we believe in.
Account Manager – Service
This highly regarded security integrator are looking for a Key Account Manager for their Service contracts. You will be the point of contact for key clients in London and the South East, maintaining SLAs for service support and working closely with the team of security Service Engineers for your customers.
Responsibilities
- Work with contacts at key clients to ensure the best possible service support, to achieve set SLAs.
- Manage and deploy the service engineering team to make the most of skills and experience.
- Produce and issue quotations for service contracts, system additions, upgrades and replacements.
- Advise and make recommendations for improving the standard of service and installation provided to the client base.
- Organise and attend monthly meetings with clients to conduct full performance reviews.
- Produce and issue monthly/annual reports incorporating KPI statistics, engineer performance, relevant issues and concerns, legislatory impacts, H&S statistics, etc.
- Negotiation of service contract renewals with clients, encompassing system coverage and pricing.
- Identify, organise and manage training requirements for service engineers.
Required
- Previous experience in service management or significant supervisory and team leadership experience from the electronic security industry.
- Experience managing key clients/accounts, maintaining SLAs, ideally with blue-chip, enterprise or high-profile clients.
- Previous security engineering experience and the ability to provide quotations for small works, upgrades and service contracts.
- Excellent inter-personal skills.
Package
- £45,000 – £55,000 basic DOE
- Car or £5K allowance
- Expenses
- Healthcare
Location
London / South East
To apply for this job please visit www.zitkogroup.com.
