Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Service Manager
Location: London (covering Greater London & surrounding areas)
Salary: Up to £60,000 per annum
The Company
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A well-established lift engineering business known for its reliability, technical excellence, and strong customer focus.
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Delivers lift maintenance, repair, and modernisation services across London for a diverse range of commercial, residential, and public sector clients.
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Proud of its hands-on management approach, ensuring quality service delivery and long-term client partnerships.
The Role
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Oversee day-to-day service and maintenance operations across a portfolio of lift contracts in London.
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Manage and support a team of Service Engineers, ensuring planned maintenance and reactive call-outs are completed efficiently and safely.
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Liaise with clients and tenants, providing clear communication, technical support, and excellent customer service.
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Monitor service performance, costs, and response times—ensuring compliance with SLAs and company procedures.
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Coordinate with technical, repair, and modernisation teams to resolve issues quickly and maintain contract satisfaction.
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Contribute to continuous improvement, promoting safety, reliability, and customer care across the service division.
The Ideal Candidate
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Experienced Service Manager, Supervisor, or Engineer from the lift, HVAC, electrical, or wider building services industries.
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Strong understanding of maintenance operations, service planning, and engineer management.
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Excellent communication and organisational skills with a customer-first mindset.
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Confident managing field teams and coordinating with clients in a busy service environment.
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Able to interpret technical information and ensure compliance with health and safety standards.
Why Apply?
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Opportunity to transition into the lift industry with full product and system training provided.
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Join a respected company with a supportive management structure and clear routes for career development.
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Work within a stable, expanding service division, managing varied and high-profile London contracts.
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Competitive salary, company vehicle or allowance, and long-term career stability.
To apply for this job please visit www.centogroup.com.
