VCi, developer of service management solutions, has entered into a strategic partnership with Evolve Telecom.
According to the firms this will enable organisations to take better advantage of the new generation of wireless-based service management applications whilst delivering significant savings of up to 20 per cent on call charges, equipment and ongoing contracts.
What they say
“This new partnership will overcome the problems with existing network providers that are experienced by organisations wishing to implement wireless service management systems using PDAs,” commented Tony Milford, Managing Director of VCi. “It provides the expertise to cut through the complex minefield of conflicting information and small print from network operators and identify the most appropriate, equipment and tariffs.”
Evolve Telecom is a mobile voice and data solutions specialist that works with major mobile network providers. It not only evaluates tariffs and equipment, and recommends the most appropriate solution and takes responsibility for handling the switchover. According to Sean Lahiffe, Operations Manager of Evolve Telecom: “As well as evaluating the most appropriate solution, we take responsibility for the ongoing management of mobile contracts and perform regular reviews to ensure that they continue to represent best value. Our 13 years experience and national infrastructure enables us to provide the highest level of local support across the UK and we expect to be announcing further such partnerships in other market sectors over the coming months.” Visit www.evolvetele.com
Service product
VCi’s flagship product is Service Accent, an enterprise solution with a range of service call handling, contract administration and billing functionality. An optional Stock control module is available which includes Purchase Order processing and options for Meter Billing and Online Meter Billing can also be added. Also, a range of remote options enabling the use of the Internet, PDAs, email and SMS notifications.
