DoLynk Care (dolynksecurity.com) is a cloud-based tool for installers to offer to their customers, for monitoring the health of a system in real-time, and alerting installers of any issues before they become a problem for their customers. It’s been launched by Dahua Technology. If a device fails, the installation company gets a notification, enabling remote diagnosis and – if necessary – providing the necessary information for a site visit to repair or replace hardware. The developers suggest this application can enable installers to earn extra revenue by monitoring the health of their customers’ security systems.
DoLynk Care sends notifications to web clients or mobile phones in real-time. It can be configured so that the person with the master account can then allocate end-user sites to specific engineers, for them to receive only relevant alerts.
The application is used to configure an installation – without needing a connection to the system via a laptop – by logging into the DoLynk Care portal. Various devices can be added to the platform and they can be configured individually or configured in batches, showing camera feeds.
On handover to the customer, the installer stops having access to the feeds and can monitor the performance of the system. The system can help troubleshooting by giving possible solutions to each issue, turning errors into tasks on the web dashboard or mobile app.
The application is suitable the developers say for small to medium projects such as residential, convenience stores, up to larger sites such as commercial or educational campuses. DoLynk Care also enables installation company co-branding to the Dahua DMSS app. Dahua is offering the application free for up to 12 months; and forever free for installation companies with up to 64 devices and up to ten installation engineers.
Michael Lawrence, Marketing Director at Dahua Technology UK & Ireland said: “DoLynk Care is an innovative application that provides installers with an additional revenue stream and reinforces the maintenance contract relationship with the end-user. More than just a configuration tool, it’s an interactive assistant which helps keep systems fault-free and running at optimum performance, while meeting and surpassing customers’ service expectations.”
