The transmission product company Network Video Technologies (NVT) reports that its Limited Lifetime Warranty and Advance Replacement policy came to the aid of an installer recently, assisting with the replacement of a NVT 16-channel active receiver distribution amplifier hub free, after nine years of uninterrupted service.
A UK food production and packaging site was experiencing intermittent faults within a part of its 75-camera system. With no active maintenance contract cover in place at the time, the site’s security manager contacted Security Solutions Wales.
Rob Paull, from Security Solutions Wales says: “On attending site, we diagnosed an intermittent fault with one of the NVT NV-1662 16-channel UTP video transmission hubs that had been installed in 2005 by the original installer of the CCTV system. Unaware of NVT’s lifetime warranty at the time, we contacted NVT directly to enquire if the unit could be repaired and if so, how much the cost would be. NVT suggested that we send the unit back to them at their London office for further diagnosis of the problem. Almost immediately on receipt of the unit, NVT’s technical department contacted us to say that the hub would not be repaired, but instead, would be replaced free of charge under their lifetime warranty policy. And not only that, but would we like it to be shipped directly to the end-user’s site. This was a fantastic result for both our customer and us. Not only were we receiving a replacement unit FOC, but the quick turnaround time from NVT meant that the end-user experienced minimal downtime to the affected section of their CCTV surveillance coverage.”
The turnaround of the replacement unit was appreciated by the installer and user, as their CCTV images are used for site-wide security, site management, health and safety matters, and process control in some areas of the production process.
Rob Paull adds: “Our customer was overjoyed at the level of service we were able to provide. The fast response of the NVT technical team enabled us to solve the issue very quickly. Quite simply, the NVT lifetime warranty does exactly what it says on the tin, covering the product for lifetime operation. In the rare occurrence that a unit may fail, it is replaced quickly and at no component cost to the customer, no matter how long the unit has been in use, or who installed it. Manufacturer support doesn’t get much better than that!”
NVT Limited Lifetime Warranty
NVT warrants that the product conforms to NVT’s applicable published specifications and is free of defects and workmanship, for the life of the product.
In the event that any product is damaged or altered or modified without the express written consent of NVT, any warranty for those products will cease and NVT will have no further liability as it pertains to those products. NVT assumes no responsibility for damages or penalties incurred resulting from the use of this product in a manner or location other than for which it is intended.
NVT’s liability under any warranties shall be discharged by replacing or repairing any part or parts that do not conform to the applicable warranty under normal and proper use. NVT’s liability with respect to any product shall not exceed a refund of the price received by NVT for that product, and in no event shall NVT have any liability for any incidental, consequential, special, or indirect damages.
