Redamak’s is a diner in Michigan known for its food, family-friendly atmosphere and service. With a staff of 155 employees, like many restaurants Redamak’s faces challenges such as theft, fraud and employee safety. To address these issues, the diner deployed a high-definition CCTV system for security, health and safety compliance and to manage inventory and food quality.
Chuck Maroney, general manager at Redamak’, said: “I was intrigued by the difference in image clarity and pixel count compared to my old analogue system. After an impressive presentation, we were quickly sold on the system’s performance, reliability, and ease-of-use. We didn’t even look at other systems.”
Redamak’s installed 25 Avigilon HD 1MP and 2MP cameras to cover the main and employee entrances, dining rooms, food preparation area delivery dock and parking lot. Nine employees manage the system using the Avigilon Control Center (ACC) software with High- Definition Stream Management (HDSM). Several Avigilon analogue video encoders improve the performance of older analogue cameras, which are used inside for general surveillance. Redamak’s stores 30 days of continuous video footage on Avigilon HD Network Video Recorders (NVRs) and several managers use ACC Mobile for remote monitoring.
Managers view the system from their computers on a 50-inch monitor in the main office, and can control access to their back door using CCTV footage. Managers also use the system to verify deliveries at the diner’s back entrance and grant access accordingly. Managers can review allegations of sustained injuries, helping to avoid potential liability claims. And with greater coverage of the loading dock and parking lot, employees also feel safer when closing the restaurant at night.
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