After a two-day assessment, TC Facilities Management (TCFM) has completed their “Achilles” annual audit for the third consecutive year. The audit saw a score of 100 per cent being awarded in all four key areas that the audit measures: Corporate Social Responsibility, health and safety, environment, and quality. This 100pc validates TCFM’s operational capability, competence and compliance, the facilities management contract company says.
The two-day visit included an audit of head office and a client site. The auditor was particularly impressed by
•The design and navigation of the training matrix in use
•The use of the site visit report which is now exclusively recorded electronically to assess staff well-being and that on-site processes are adhered to
•the FM firm’s down-to-earth approach, doing what we say we do in a straightforward and uncomplicated way.
•and implementation of Project Griffin principles which demonstrate our awareness of overall security and well-being of the client’s staff.
At the site audit, the auditor commented about the appearance, attitude and knowledge of security officers to ensure the job they do is done to the very best of their ability. This view was cemented when in response to the auditor asking the client his view of TC Security Services, the client spontaneously shared how great TC Security Services are.
Richard Grafham, Group Compliance Manager said: “Attaining this recognised accreditation demonstrates our high standards and competency. It also represents the great teamwork at play across the business and emphasises our commitment to our clients’ and colleagues’ safety and well-being.”
And David Tilley, Director of Surrey-based TCFM, said: “Achieving this accreditation gives me a sense of great pride and satisfaction that our commitment to the high standards we work to have been recognised. It gives businesses, partnered with Achilles UVDB community confidence that we can deliver what they need. It will enable us to leverage our national capability as we compete for other national contracts, expand our reputation as a quality supplier and gives us an excellent opportunity to see further success as a business.”
