Website Technical Resources
Technical Resources work with thousands of leading Fire & Security, Telecoms and Fibre businesses and candidates to provide a flexible, dedicated, and tailored recruitment experience that delivers high-quality results time after time.
1st/2nd Line Support Engineer
Location: London, Barbican
Salary: £26,000 to £32,000 (DOE) + Benefits
Our client is a leading provider of IT, Cloud and Unified communications solutions. Located in the heart of London, we are proud to be only moments away from our clients.
It’s an exciting stage in our growth and we’re seeking a dynamic 1st Line / 2nd Line IT Support Technician who shares our values to become part of the team.
The right applicant will be given training to enable them to grow and thrive in this role.
ABOUT THE ROLE
Your duties will include:
- Troubleshooting a variety of hardware and software.
- Logging and managing requests.
- Monitoring systems, performing repairs, upgrades, installations and other routine tasks.
- Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.
- Escalating issues as and when necessary.
ABOUT YOU
- You’ll be an enthusiastic problem solver with a strong passion for IT.
- You will have a broad range of technical skills, mainly in Windows technologies at a systems and server level, with some network knowledge as well.
- As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition.
THE REWARDS
You’ll earn a competitive salary (£26-32K dependant on experience) and take advantage of a range of great benefits including company events and pension scheme.
You’ll also have the opportunity to be sent on training courses and achieve certifications.
To apply for this job please visit www.technicalresources.co.uk.
