Website Zitko Group
Zitko Group is a global talent partner to organisations operating in complex, security-informed and technology-led environments. We support sectors where delivery is critical, standards are high and access to the right capability directly impacts performance. Combining deep sector understanding with structured talent delivery models, we operate across multiple markets and regions, providing consistent, scalable workforce solutions. Our services include: Strategic Talent Solutions - Delivering structured workforce models through Managed Service (MS), Statement of Work (SoW), Recruitment Process Outsourcing (RPO) and Talent Brand Performance. Talent Acquisition - Our Talent Acquisition services drive focused hiring aligned to long-term delivery across Permanent, Contingent and Executive Search supported by Payroll Services. Get in touch to discuss how we can support your hiring or workforce strategy.
Service Manager – Fire & Security
Location: Swindon (Hybrid, office up to 3 days per week)
Salary: c£50k
Benefits: £600pm Car allowance + Annual profit share bonus opportunity*
The Opportunity
We are working with an established Fire & Security business that is looking to appoint an experienced Service Manager to lead its service operations.
The successful individual will combine strong Fire & Security technical knowledge with proven people management and operational leadership experience across fire alarms, CCTV, access control and intruder systems.
Key Responsibilities
- Lead, mentor and manage the service team, including field-based engineers and service coordinators.
- Oversee the scheduling, planning and successful completion of service and maintenance works.
- Ensure contractual SLAs, service standards and compliance requirements are consistently achieved.
- Act as a technical escalation point for complex engineering issues and customer concerns.
- Monitor KPIs and operational performance, identifying opportunities to improve service delivery.
- Conduct site visits, audits and regular team meetings to maintain quality and compliance.
- Manage stock, tools and equipment required to support efficient field operations.
- Build and maintain strong relationships with customers, ensuring excellent levels of service and satisfaction.
- Work closely with installation and sales teams to support wider business operations.
- Ensure work is delivered in accordance with relevant standards including BS5839, BS6266, NSI, BAFE and SSAIB.
- Provide senior management with reporting covering service trends, engineer performance and customer satisfaction.
About You
We’re looking for somebody with:
- Proven service management experience within the Fire & Security industry.
- Strong technical understanding of Fire Alarms, CCTV, Access Control and Intruder Alarm systems.
- Experience with systems such as Honeywell, Texecom, Hikvision and Paxton would be advantageous.
- Good understanding of UK Fire & Security regulations and industry standards.
- Strong leadership skills with experience managing and developing engineering teams.
- Excellent organisational, communication and problem-solving abilities.
- A strong customer-focused approach and the ability to manage multiple priorities and stakeholders.
- Experience using service management/CRM platforms such as Dynamics 365 would be beneficial.
- Full UK driving licence.
- Relevant qualifications including FIA Units, ECS/CSCS and manufacturer training would be advantageous.
This would suit an experienced Fire & Security Service Manager, Service Operations Manager or senior engineering leader looking for an opportunity to take greater ownership of a service function and play an important role in its continued development.
Contact me now: craig@zitko.co.uk | 07851517928
To apply for this job please visit www.zitkojobs.com.
