Website Zitko Group
Zitko Group is a global talent partner to organisations operating in complex, security-informed and technology-led environments. We support sectors where delivery is critical, standards are high and access to the right capability directly impacts performance. Combining deep sector understanding with structured talent delivery models, we operate across multiple markets and regions, providing consistent, scalable workforce solutions. Our services include: Strategic Talent Solutions - Delivering structured workforce models through Managed Service (MS), Statement of Work (SoW), Recruitment Process Outsourcing (RPO) and Talent Brand Performance. Talent Acquisition - Our Talent Acquisition services drive focused hiring aligned to long-term delivery across Permanent, Contingent and Executive Search supported by Payroll Services. Get in touch to discuss how we can support your hiring or workforce strategy.
Service Manager – Fire & Security
Location: Newport, South Wales
Salary: £45,000–£50,000 + Company Car
Job Type: Permanent | Full-Time
Start: Immediate Hiring
The Opportunity
Zitko is recruiting for an experienced Service Manager to join an established national provider of electronic fire and security solutions, overseeing service operations across South Wales and the South West.
This is an excellent opportunity for a strong people manager with experience in fire, security or technical service delivery to take ownership of an established department, lead a team of engineers and ensure high standards of customer service and operational performance.
Key Responsibilities
- Lead and manage a service team of approximately 3 Supervisors and 10 Engineers, supported by an established administration function.
- Oversee planned and reactive maintenance contracts across CCTV, access control, door entry, fire and warden call systems.
- Manage engineer performance, workloads, service delivery and customer expectations.
- Maintain strong client relationships, ensuring contractual KPIs, budgets and service standards are achieved.
- Work closely with the Branch Manager to improve operational efficiency, profitability and team development.
- Support escalations, technical issues and third-tier call-out management when required.
What We’re Looking For
- Previous experience in Service Management, Engineering Management or a similar operational leadership role.
- Background within electronic security, fire systems, building technologies or a related technical service environment.
- Strong people management, organisation and problem-solving skills.
- Good commercial awareness, with experience managing contracts, KPIs and customer relationships.
- A practical, hands-on leadership approach with the ability to motivate and develop engineering teams.
- Knowledge of CCTV, access control, door entry or associated systems would be advantageous.
Salary & Benefits
- £45,000–£50,000 basic salary, depending on experience.
- Company car, with private-use options.
- 23 days’ annual leave plus bank holidays, increasing with service.
- Company pension scheme.
- 40-hour working week with agreed start and finish times.
- Established national business offering opportunities for career development and progression.
Interested?
This is an immediate requirement, with interviews being arranged promptly.
Send your CV now to craig@zitko.co.uk, or call me on 07851517928
To apply for this job please visit www.zitkojobs.com.
