Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Service Team Lead
Location: Worcester (office-based)
An established and nationally recognised sprinkler organisation is seeking an experienced Service Team Lead to play a pivotal role within its Service Department. This is a key management position responsible for leading operational delivery, driving performance, and supporting continued business growth.
Reporting to the Service Manager, the Service Team Lead will take ownership of the full service lifecycle — from strategic planning through to execution — ensuring that services are delivered safely, efficiently and in line with regulatory and commercial requirements.
The Opportunity
This role offers the chance to lead from the front within a highly regarded fire protection environment. You will oversee the planning and delivery of essential site-based services, ensuring operational excellence across a team of approximately 11 personnel, including sales, site engineers and administrative staff based in Worcester.
You will act as a central point of leadership within the department, aligning service delivery with wider business objectives while maintaining the highest standards of safety, compliance and quality.
Key Responsibilities
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Lead and manage the day-to-day operations of the Service Department (office and remote teams)
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Oversee service contracts to ensure delivery on time, within budget and in full compliance with regulatory and safety standards
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Define scopes of work, allocate resources and manage delivery performance
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Monitor and report on KPIs, driving continuous improvement across the function
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Act with delegated authority on major service contracts
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Ensure full adherence to industry regulations, quality standards and health & safety requirements
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Build and maintain strong relationships with clients and internal stakeholders
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Enable effective cross-functional collaboration with regional teams
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Identify and resolve operational challenges to maintain seamless service delivery
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Contribute to strategic planning and departmental development initiatives
About You
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Degree qualified or equivalent professional experience
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Proven management experience within a service-led environment
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Strong background in leading service departments within sectors such as construction, utilities, compliance management or facilities management
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Demonstrable experience managing teams and delivering measurable results
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Strategic thinker with the ability to plan long term and respond effectively to operational challenges
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Confident communicator with strong stakeholder engagement skills
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Collaborative leadership style with a focus on performance and innovation
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Industry-recognised certifications or IOSH accreditation desirable but not essential
You will be resilient, commercially aware and committed to high standards of delivery. Most importantly, you will bring the drive, leadership capability and forward-thinking mindset required to support the continued growth of a leading sprinkler organisation.
Salary, Benefits and Culture
A competitive salary is offered, alongside a comprehensive benefits package including:
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Pension scheme
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Private medical cover
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Product discounts
The organisation promotes a culture that supports individual development, collaboration and inclusion. Diversity and equality are actively championed, with a commitment to building a balanced and representative workforce. Employees are encouraged to pursue career paths that reflect their individual ambitions, within a supportive and forward-thinking environment.
To apply for this job please visit www.centogroup.com.
