Case Studies

Aviva maintained

by Mark Rowe

Aviva drew on the security company recently, when it sold its RAC division, which called for the maintaining and upgrading the security of a shared property in Manchester. The two businesses’ security systems needed to be segregated, to comply with Financial Services Authority (FSA) regulations on data protection. A strict one month deadline for work completion was put in place to reduce any potential downtime or disruption to business. The security contractor reports it mobilised installation engineers who worked out-of-hours to ensure business continuity and meet the installation deadline of two weeks, on schedule.

The contractor managed the existing security protocols during the upgrade. The two security systems were maintained in tandem, meaning at no point during the re-fit was security compromised. ADT provides Aviva with fire detection, access control, CCTV and intruder alarms at the Manchester building integrated on to one platform for monitoring. Paul Pyrke, Security Systems Managing Consultant, Aviva, said; “Having one point of contact for our entire national account has streamlined avenues of communication and ensured more efficient operations across the board. ADT has been with us every step of the way, providing security operations, upgrades and seamless transitions between sites.”

With multiple sites scattered across the UK, Aviva requires a security and support process team. ADT is able to provide this thanks to its nationwide support network. ADT’s engineers are connected while on the road via PDAs, receiving job updates and requirements in real time, enabling the ADT team to respond to jobs. Routine checks on intruder alarms are carried out twice a year, with annual maintenance of access control and CCTV. ADT’s 24 hour reactive response service is on hand, with an engineer to respond to, and resolve, intruder call-outs within four hours.

Service is provided by local installation engineers and security managers, in Norwich, and on a national basis through ADT’s nationwide sites.

“ADT has a longstanding relationship with Aviva, providing round the clock effective security operations,” said Tracy Burtwell, ADT Sales Director – National Accounts. “The re-fitting of the Manchester branch is just one example where ADT has completed complex upgrades to a strict deadline and around the individual needs of a business.”

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