The RBTE event for the for retail and hospitality sectors is held on March 11 and 12, 2014 at London’s Earls Court. Go to www.rbtexpo.com to register for your free badge. Simon Russell, Director, Retail Operations Development, John Lewis will be discussing how to ‘Unlock the Secret to Successful Retailing in an Omnichannel World’, while Graham Benson, CIO, M&M Direct will share his experiences on ‘Driving a Successful IT-enabled Change Programme’.
Robert Willett, previously Best Buy International CEO will be discussing how retailers can ‘Become Authentically Customer Curious by Following the Customer Curiosity Cycle to Unearth & Maintain Retail Innovation’, while Mark Smith, Finance and Operations Director, Sweaty Betty and Samir Belkhayat, Cegid while cover how Sweaty Betty has set its Sights on US Expansion and Omnichannel Retailing.
Workforce Management will come under the spotlight, when Neil Parrish, Workload and Efficiency Manager, Greggs and John Bailey, JDA Software reveal ‘How a Forecast-based Manpower Planning System is Improving Operational Effectiveness and Underpinning Greggs Strategic Re-shaping of their Business to Deliver Long Term Sustainable Growth’, while Geri Gray, Senior Innovations Manager, ASDA and Graham Cove, Director of WiFi, EE will be revealing ‘What Retailers can get out of Public WiFi’.
More details are to follow on the Retailers Payments Theatre, sponsored by Amazon Payments, the RBTE eCommerce Bootcamps, and the Retail Innovation Theatre, sponsored by Epson.
Matt Bradley, Event Director, RBTE, said: “This is an outstanding programme. I’m proud that the Retailers Conference at RBTE will host some of the brightest thinkers and influencers in the industry. They’ll be providing ideas and inspiration for our visitors on how they can improve the customer experience, reduce costs, improve margins and tackle challenges such as international expansion and loyalty – and that’s just for starters. We know retailers visit RBTE in large teams from across the business – and that’s because there’s something for everyone. In addition to our extensive education programme we also have 300 exhibitors who will be showcasing solutions and ideas that will help visitors tackle the challenges they are currently facing.”
